Staff Directory

Metcalfe Office


Doug Hicks, RIBO

President & Chief Operating Officer
Second generation member of the Brokerage, specializing in business insurance, farm property and liability.
Joined the firm in 1977.
613-821-2155 Extension 225


Daryn Hicks, RIBO, CAIB

Vice President & Operations Manager
After receiving his RIBO license in 2006, Daryn has proudly joined our family business full time as third generation. Daryn offers client service support in business and personal insurance as well as farm property and liability. Daryn is always looking to enhance his technical knowledge, confidence and credibility as an insurance professional – and in 2018 successfully  awarded the national recognized professional CAIB designation.
613-821-2155 Extension 222


Sheila Reaney, RIBO

Operations Manager & Business Insurance Account Manager
Specializing in commercial property and liability. Sheila has 25 years industry experience.
613-821-2155 Extension 223


Sandra McNeely, RIBO

Farm Account Manager & Producer
As our farm insurance specialist, Sandra has worked in the insurance industry since 1988. Sandra is our farm account manager along with producing and looking after her own clientele in all lines of insurance.
613-821-2155 Extension 221


Louise Melbourne, RIBO

Louise joined Hicks Insurance in 1988, and acquired her RIBO license in 1990. She offers client service support, and provides our office with outstanding accounting expertise.
613-821-2155 Extension 227


Krista Rawling, RIBO

Personal Insurance Manager & Account Manager
Krista joined Hicks Insurance in 2003. In addition to specializing in personal insurance, Krista offers exceptional client service support to many of our clients.
613-821-2155 Extension 231


Karen Sheldrick, RIBO

Personal Insurance Account Manager
Karen recently joined Hicks Insurance in 2019, however brings more than 15 years of industry experience to our team of brokers. You will be in great hands with Karen – contact her today for all of your insurance needs.
613-821-2155 Extension 232


Cynthia Shepherd-Fee, RIBO

Receptionist & Personal Insurance Account Manager
Cynthia joined Hicks Insurance in 2015. We are very pleased of Cynthia’s early achievement of her Registered Insurance Broker of Ontario (RIBO) designation. She is ready and eager to help you out with any of your Personal Insurance needs.
613-821-2155 Extension 235


Adi Murphy, RIBO

Personal Insurance Account Manager
Adi first joined Hicks Insurance in 1986 and later moved onto another Brokerage in late 2001. We were more than delighted to welcome Adi back to our Metcalfe team in 2015, where she has chosen to continue her career in insurance.  With Adi’s seasoned knowledge of the insurance industry, you can indeed put faith in her being your trusted advisor.
613-821-2155 Extension 235


Erin Dore, RIBO

Personal Insurance Account Manager
Erin achieved her RIBO designation in 1998 and has worked in the industry ever since. We welcomed Erin to our Hicks Insurance Metcalfe team in early 2016. Specializing in Personal Insurance, you will be content with Erin assisting you with all of your insurance needs.
613-821-2155 Extension 224

Morrisburg Office


Laury Pilon, RIBO. CAIB

Assistant Operations Manager, Farm & Business Account Manager
A Morrisburg native with over 30 years experience in the insurance industry representing all lines of insurance. Laury has been a Registered Insurance Broker for more than 30 years as well has further credibility as an insurance professional by successfully completing the National Canadian Accredited Insurance Broker designation in December 2013.  Laury joined Hicks Insurance in 2011.


Lise VanBeilen, RIBO, CAIB

Personal Insurance Account Manager
Lise joined the Hicks Insurance team in 2011. Lise achieved her Registered Insurance Broker of Ontario license in 2002 and has been an active insurance broker since then, but didn’t stop there. In 2018 Lise successfully completed her CAIB (Canadian Accredited Insurance Broker) designation in 12 short months.  This national designation program provides a in depth knowledge an understanding in Personal, Commercial Insurance and Broker Management.


Cindy Brown, RIBO, CAIB

Personal Insurance Account Manager
Cindy is our newest team member to our Morrisburg office, joining us in 2016. Cindy has brought us over 30 years of insurance expertise. Always eager to further develop her wealth of insurance knowledge, Cindy successfully completed the nationally recognized CAIB (Canadian Accredited Insurance Broker) program. The CAIB curriculum, provides an in-depth knowledge and understanding of personal lines, commercial lines, and brokerage management.